Terms
What you are booking, what it costs, and what happens if plans change. Short, because a term you would not read is a term you did not agree to.
Last updated 1 September 2026
Who you are dealing with
Detail Lane Inc., 2492 St Clair Ave W, Toronto. HST registration 765140660 RT0001. Booking on this site is an agreement with that company.
What you are buying
A defined list of work, inside a defined amount of time. Not a result. Every service page lists exactly what is included and what is not, and that list is the agreement. If something is not on it, it is not part of what you booked.
We say this plainly because “clean” is a matter of opinion and a list is not. It is also what lets us publish a price instead of quoting one at the counter.
This is a shine and protection service, not paint correction. Existing scratches, swirls and etching will still be present afterward.
Condition, and why it changes the price
Some vehicles need more time than the standard booking allows. When that is true you are asked about it before you pay, and the extra time is priced openly.
This is a fact about the schedule, not a judgement about your car. A vehicle that needs an extra 45 minutes is charged for 45 minutes, because that time belongs to the customer booked behind you.
Prices, tax and the deposit
Published prices exclude HST, which is added at 13%. The full breakdown — subtotal, HST, total, deposit and balance — is shown before you pay and again in your confirmation email.
A $50.00 deposit is taken at booking and comes off your total. The balance is due when you collect the vehicle.
Card details are handled entirely by Square. We never receive or store your card number.
Changing or cancelling
Move it or cancel it yourself, free, using the link in your confirmation email. A cancellation refunds the deposit in full. A change costs nothing and the deposit carries over.
The deposit is not refundable. The slot was held for you and is very unlikely to be filled at that notice. Call us anyway — things happen, and we would rather hear from you than not.
The deposit is forfeited. That is what a deposit is for.
You get the deposit back in full, and first choice of a replacement time.
On the day
We can hold your slot for 15 minutes. Beyond that we may shorten the service to what fits, rebook you, or treat it as a no-show — a long job that starts late runs into the booking behind it.
Either is fine, and you tell us which when you book.
Please take valuables with you. We are not responsible for items left in the vehicle. Anything found is kept for you.
We photograph the vehicle when it arrives. That record is how we can both tell existing damage from anything that happened here.
If the car needs more than you booked
You get a phone call before we touch it — what we found, what it would cost, and how much longer it would take. You approve or decline.
Nothing is added to your bill without you saying yes first, and declining is a normal answer. We finish what you booked either way.
Our promise
Every job is a written list. You see exactly what is included before you pay, and that list is what we work to.
It covers the list you booked. It is not a route to work that was never part of the service — if paint correction was excluded, swirls remaining afterwards is the service working as described, not a miss.
Work we may decline
Occasionally we cannot take a job: biohazards, infestation, a vehicle that is not safe to move or work around, or damage so extensive that cleaning would make it worse. If we decline before starting, the deposit is refunded in full.
Changes to these terms
These terms apply as they read on the day you book, and a later change does not alter a booking already made. The date at the top shows the current version.
Questions
info@detaillane.com or 416-616-5553. If something here reads unfairly, say so — we would rather fix the wording than argue it later.